Returns & Refunds – Viro Apparel

30-Day Return Policy

Viro Apparel offers a 30-day return window. Items must be returned in original, new, and unworn condition with all tags attached to qualify for a full refund (excluding shipping costs).

Damaged or Defective Items

If your order arrives damaged or defective, please contact Viro Apparel immediately to arrange a replacement or refund.

Exchanges

Viro Apparel does not offer exchanges at this time. Please review your order carefully before completing your purchase.

Return Shipping

Return shipping costs are the responsibility of the customer. Items must be in brand-new condition. Products that are used, laundered, or altered will not be eligible for a refund.

Refund Processing

Refunds are processed within 7 business days of receiving your return. Refunds will be issued to your original payment method.

Non-Returnable Items

• Worn or Washed Items: Items showing signs of wear, scents, or laundering

• Missing Tags: Items returned without original tags or packaging

• Altered Items: Garments that have been tailored or modified

• Hygiene Items: Earrings and intimates are final sale for health reasons

Customer Support – Viro Apparel

Email: support@viroapparel.com

Support Hours (EST):
Monday – Friday: 9:00 AM – 5:00 PM EST